At Clothes Style Shop, we’re committed to making your shopping experience as comfortable and convenient as our contemporary apparel. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipping.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note for International Customers: Please be aware that customs duties or taxes are the responsibility of the recipient and cannot be refunded by Clothes Style Shop as these are controlled by your local government.

Returns & Exchanges

We want you to love every item you purchase from our collection of comfortable tees, bottoms, sleepwear, and swimwear. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.

Return Policy Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of Purchase: Please include your original packing slip or order confirmation

Important Exception: For hygiene reasons, we cannot accept returns on sleeveless tees and swimwear if the hygiene seal has been broken or tags removed. All other items in our collection (tees, bottoms, men’s fit tees, and sleepwear) are eligible for return.

How to Return or Exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging if possible, including all tags.
  4. Ship Your Return: Mail your return to our warehouse at:
    Clothes Style Shop Returns
    4549 Frederick Street
    EL PASO, US 61738
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Request Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Clothes Style Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify item if exchanging)]

My contact information:
– Full Name:
– Email:
– Shipping Address:

Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition with tags attached.

Best regards,
[Your Name]

Refund Process:

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Information:

We’re happy to exchange items for a different size or color, subject to availability. Please indicate your preferred exchange item in your return request. If your requested exchange item is not available, we’ll process a refund instead.

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help!