At Clothes Style Shop, we want you to be completely satisfied with your purchase of our comfortable, contemporary apparel. If for any reason you’re not happy with your tees, sleepwear, swimwear or other items, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Original Proof: Please include your original packing slip or order confirmation

Note: For hygiene reasons, we cannot accept returns on sleeveless tees and swimwear if the hygiene seal has been broken or tags removed. All other items in our collection (tees, bottoms, men’s fit tees, and sleepwear) are eligible for return.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging if possible, including all tags.
  4. Ship Your Return: Mail your return to our warehouse at:
    Clothes Style Shop Returns
    4549 Frederick Street
    EL PASO, US 61738
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Clothes Style Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for (specify item if exchanging)] My contact information: – Full Name: – Email: – Shipping Address: Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition with tags attached. Best regards, [Your Name]

Refund Process

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

International Customers: Please note that any customs duties or taxes paid on the original shipment cannot be refunded as these are controlled by your local government.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Please indicate your preferred exchange item in your return request. If your requested exchange item is not available, we’ll process a refund instead.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re committed to making your Clothes Style Shop experience as comfortable as our apparel!